Which one is better? Zendesk has a well-earned reputation because it’s so popular. And considering that its tools (including live chat options) are so easy to use, it’s probably going to be easier for a small business to get integrated and set up. It tends to perform well on the marketing and sales side of things, which is key for a growing company. On the other hand, Intercom has its distinct advantages. That means that if you have a lot of customers bugging you about their specific situations and you need to get your resolution time down in a hurry, Zendesk is going to do a lot for you. Here’s the basic rundown: Zendesk tends to perform better for larger companies with complicated customer ticket needs. Making a Customer Support Desk for Your Business.Plan Flexibility: Which One Has More Flexible Pricing Options?.Support Capacity: Who Can Deliver the Goods?.Customer Support: How Zendesk and Intercom Stack up.What are the Gaps in Zendesk and Intercom?.Feature Set Comparison: Zendesk vs Intercom.Click below to skip ahead to a particular section, or simply read right through: We’ll compare them overall while also zooming in on their specific features to see which one might be a better fit for your business. Which one should you pick? Today, we’re comparing two of the big names: Zendesk and Intercom. In many cases, the software automates half of the process for you.īut say you’re already sold on the concept of a help desk. Even better? You won’t have to divert expensive resources into having someone running the “front desk,” so to speak. Companies that can track their support metrics through a platform like help desk software reduce customer resolution times by 16%. That means automating customer service and sales processes so the people visiting your website don’t actually have to interact with anyone before they take action. Help desk software creates a sort of “virtual front desk” for your business. Sure, you can have a front desk-but you don’t necessarily have to plunk down the cost it would take to buy that desk, train an employee, and add them to your payroll. Once upon a time, you didn’t feel like a real “business” until you had a front desk. Making a Customer Support Desk for Your Business
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